Privacy Policy
Overview
MPS (Mobile Petrol Station) is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information that we receive when you use our services. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
a. Personal Information
We collect personally identifiable information that you provide to us directly, such as:
Contact Information: Name, phone number, email address, and physical address.
Vehicle Information: License Plate number, Make, Model, Year
Account Information: Username, password, and other registration details.
b. Non-Personal Information
We also collect non-personal information automatically when you use our services, including:
Usage Data: Information about your interactions with our services, such as the pages you visit, the time and date of your visit, and the time spent on those pages.
Device Information: Information about your device, including IP address, browser type, and operating system.
c. Location Information
MPS operates two separate apps; a Customer App and a Driver/Pilot App. Each app collects and uses location data differently, as set out below.
Customer App
Delivery Address & Nearby Availability: With your permission, we use your device's location (while the app is open) to help you set your delivery address and check whether fuel delivery is currently available in your area.
Live Order Tracking: While an order is in progress and the app is open, we use your location to show your delivery driver's position on the map relative to you.
Driver/Pilot App
Background Location for Dispatch & Delivery: While a driver/pilot is logged in and on duty, the app collects precise location data continuously, including when the app is running in the background or the screen is off. This is used to assign nearby orders, calculate routes, monitor delivery progress, and share the driver's live location with dispatch and with the customer awaiting delivery.
Trip History: We retain a record of completed delivery routes for safety, dispute resolution, and operational reporting.
You can enable, restrict, or revoke location permissions at any time through your device settings. In the Customer App, disabling location may require you to enter your delivery address manually. In the Driver/Pilot App, background location is required while on duty; disabling it will prevent you from receiving or fulfilling delivery assignments.
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery: To process and deliver fuel orders to your specified location.
Location-Based Services: To pinpoint your delivery location, dispatch the nearest available driver/pilot, calculate accurate delivery times, and provide live order tracking (including background location while a delivery is in progress).
Account Management: To manage your account, including authentication and customer support.
Communication: To communicate with you about your orders, updates, and promotional offers.
Improvement of Services: To analyze usage patterns and improve our services.
Legal Compliance: To comply with legal obligations and protect our rights.
How We Share Your Information
We may share your information with third parties in the following circumstances:
Service Providers: With third-party service providers who perform services on our behalf, such as payment processing and delivery logistics.
Location Data: With our delivery drivers/pilots and dispatch/logistics systems so they can locate you, navigate to your delivery address, and provide real-time delivery updates.
Legal Requirements: When required by law or in response to legal process, such as a court order or subpoena.
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
Encryption: Using encryption technology to secure sensitive data.
Access Controls: Restricting access to your information to authorized personnel only.
Regular Audits: Conducting regular audits and assessments of our data security practices.
Your Choices
You have the following choices regarding your information:
Access and Update: You can access and update your personal information through your account settings.
Opt-Out: You can opt-out of receiving promotional communications from us by following the unsubscribe instructions in those communications or by contacting us directly.
Delete Account: You can delete your account and personal information through our mobile app.
Location Permissions: You can grant, restrict (e.g. to “while using the app”), or revoke location access, including background location, at any time in your device settings. Turning off location may limit or prevent delivery and live tracking features.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and use information about your usage of our services. You can control the use of cookies through your browser or phone settings.
Children's Privacy
Our services are not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting on our website or mobile app. We will notify you of any significant changes by email or through a notice on our services.
By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.