Frequently asked questions

The MPS app is available for download on the Google Play Store for Android devices and the Apple App Store for iOS devices. Simply search for "Mobile Petrol Station" and follow the download and installation instructions.

Open the app and select "Sign Up." Follow the prompts to enter your personal information, such as your name, email address, and phone number. Create a secure password and complete the registration process by verifying using OTP.

Log in to your MPS account, tap on the flashing image of your item, enter the quantity you want to order (you can enter the quantity in amount or in litres) then click on the illuminated fuel pump icon at the bottom. Enter your delivery address, and choose a delivery time slot. Confirm your order and make the payment through the app.

Yes, you can track your fuel delivery in real-time through the MPS app. Once your order is confirmed, you will receive a notification that takes you to the tracking page where you can see the location of the delivery truck and estimated arrival time.

If your delivery is delayed, please check the tracking information in the app for updates. If you need further assistance, contact our customer care team through the app's help and support section or at support@mpsenergies.com. For corporate clients, please contact your account manager.

MPS does not accept cash or any form of direct payments from customers. All payments must be made securely through the MPS app or bank transfer.

If the app is not working properly, try the following steps: Ensure you have a stable internet connection. Close and reopen the app. Restart your device. Check for app updates in the app store and install any available updates. If the issue persists, contact our customer care team, via email or whatsapp, for further assistance.

To update your profile information, log in to your MPS account and navigate to the "Profile" section. From there, you can edit your personal information, such as your name and phone number.

MPS uses advanced security measures to protect your personal information. This includes encryption, secure servers, and compliance with data protection regulations. Your data is only used for order processing and improving our services.

If you suspect unauthorized access to your account, change your password immediately and contact our customer care team. We recommend using a strong, unique password and enabling any additional security features offered by your mobile device.

You can contact MPS customer care through the app by navigating to the "Help" or "Support" section. You can also reach us via email or phone, as provided in the app's contact information.

We value your feedback! You can provide feedback by navigating to the “Feedback and Suggestions” section under Help & Support in the MPS app or by leaving a review in the app store. Your suggestions help us improve our services.

MPS provides Fuel, subject to product availability and the service options available for your location.

The current minimum order on the app is 40 litres. The app will show the applicable minimum quantity before you complete your order.

Yes. You can select an available delivery date and time slot when placing your order. Available slots are displayed in the app.

Orders are fulfilled based on available delivery slots, truck availability and your location. Please check the app for the earliest available delivery time.

Yes. You can order fuel for vehicles, generators and other approved equipment, provided the delivery location is safe and accessible for dispensing.

MPS operates within the designated service areas. Enter your delivery address in the app to confirm whether your location is currently covered.

Contact MPS customer care as soon as possible. A change may be possible before dispatch, but it is subject to the new location being within our service area and operationally feasible.

Contact customer care as early as possible. Rescheduling is subject to available delivery slots and whether the order has already been assigned or dispatched.

Cancellation may be possible depending on the status of your order. Applicable cancellation terms or fees will be shown in the app or communicated by MPS before the cancellation is completed.

Traffic, weather, road conditions, product availability, safety concerns and other operational factors may affect delivery times. MPS will provide updates when there is a material delay.

MPS follows defined safety procedures for dispensing. Our delivery team assesses the delivery area before dispensing and will only proceed when the environment is considered safe.

Ensure the dispensing area is accessible and free from open flames, smoking, exposed electrical hazards, children and unnecessary vehicle or pedestrian movement. Someone authorized to receive the delivery should also be available.

Yes. Safety takes priority. The Pilot or Co-Pilot may pause, relocate or refuse a delivery if the site is unsafe, inaccessible or unsuitable for dispensing.

No. Engines, generators and other ignition sources in the immediate dispensing area must be switched off before dispensing begins.

No. Smoking, open flames and other ignition sources are strictly prohibited within the dispensing area.

Our trained delivery team will stop dispensing, secure the area and follow MPS spill-response and safety procedures. Customers should follow all instructions from the delivery team and keep away from the affected area.

Yes, where access is permitted and the route and dispensing area are suitable for the truck. Estate, facility or security access requirements should be arranged before the delivery time.

Please coordinate access before your scheduled delivery. If access is denied or significantly delayed, the delivery may need to be rescheduled and applicable cancellation or rescheduling terms may apply.

Fuel is dispensed using the truck dispensing system, and the quantity delivered is recorded as part of the order. Customers should review the delivered quantity before confirming completion.

Raise the issue with the delivery team before confirming completion where possible, and contact MPS customer care immediately. Provide your order number and any supporting information so the delivery record can be reviewed.

MPS works with approved fuel supply partners and follows operational controls intended to protect product quality. If you have a concern about a delivery, stop using the affected product where appropriate and contact MPS immediately with your order details.

Fuel prices may fluctuate based on prevailing market and supplier prices. The applicable price will be displayed before you confirm and pay for your order.

Your confirmed order is based on the price and terms shown when the transaction is completed, unless the order must be changed or reprocessed and you are informed otherwise.

Any applicable delivery, service or other charges will be displayed before you confirm payment so you can review the total cost of the order.

Supplier selection is managed by MPS based on availability, location, operational requirements and approved supply arrangements. A specific supplier cannot always be guaranteed.

Yes. Your order and payment records are available electronically through the MPS platform, and applicable receipts or invoices can be viewed or provided for completed transactions.

Do not make repeated payments immediately. Check your order and payment status, then contact MPS customer care with the transaction reference if the order remains unconfirmed.

Approved refunds are processed as credit on your account, which can be used towards your next order.

No. MPS delivery personnel should not collect cash or request payment into a personal account. Use only the approved payment methods provided through MPS.

You or an authorized representative should be available to provide access, identify the correct vehicle, generator or storage point, and confirm the delivery.

The customer or authorized representative will be required to complete the delivery verification process by confirming the OTP before completion.

Do not share your delivery OTP with anyone except the authorized MPS delivery team when they are physically present and ready to complete your order. If you believe your OTP has been compromised, contact MPS customer care immediately.

MPS may refuse to dispense into a container or storage system that appears unsafe, unsuitable, damaged or non-compliant with applicable safety requirements.

The delivery team will only perform activities that are part of the approved MPS delivery process and can be completed safely. Requests outside the approved delivery scope may be declined.

Yes. MPS supports corporate customers, fleets and other organizations that require structured fuel ordering and delivery.

Where enabled on the corporate portal, authorized users can schedule and manage recurring orders for their organization.

Corporate portal features may include fuel logs and consumption information that help authorized users monitor deliveries and usage across vehicles or other assets.

Corporate account access can be managed according to authorized users and roles. Your organization can determine who is permitted to place or manage orders.

Yes. Applicable invoices and order records can be generated and made available through the corporate portal for authorized users.

Credit arrangements, where available, are subject to MPS approval, agreed commercial terms and the customer’s account status. Contact the MPS corporate team to discuss eligibility.

Use the password reset option on the login screen and follow the verification instructions. If you cannot regain access, contact MPS customer care.

Check that notifications are enabled for the MPS app in your device settings and that you have an active internet connection. Also confirm that the app is up to date. Contact support if the issue continues.

Yes, you can save commonly used delivery locations to make future orders faster. Always confirm the correct address before submitting an order.

Contact MPS customer care as soon as possible. Changes may be possible before dispensing, depending on the order status and the type of information that needs to be corrected.